Caroline Lucy Marshall, Consumer Attorney in New York

Caroline concentrates on consumer, general, and securities. Each area below outlines the kind of case Caroline handles, typical outcomes to expect, and how the intake process starts.

• Consumer

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• General

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• Securities

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Caroline's primary office is at 10 East 40th Street, New York, NY, 10016. In-person meetings are by appointment; a phone intake usually comes first.

Working with a new consumer attorney should feel structured. Here's how the first two conversations with Caroline usually go, from the moment you request a consult to the day representation begins.

Caroline discusses fees during intake so the arrangement fits the matter. Contingency, hourly, and flat-fee options are all common in consumer practice — ask which fits.

• How much does it cost to hire Caroline for a consumer case?

  Cost depends on the type of matter, the fee model (contingency, flat, hourly), and how contested the case becomes. Caroline walks through the likely range during the consult so there are no surprises.

• Does Caroline offer a free consultation?

  Caroline charges for the initial consult; that fee is credited toward representation if you retain Caroline's office. Some consumer attorneys offer free consults — check Caroline's current terms during booking.

• How long do consumer cases in New York typically take?

  Simple consumer matters can wrap in a few weeks; disputed cases can run 6–18 months from intake to resolution, longer if the matter goes to trial. Caroline gives a realistic estimate for your facts at the consult — vague answers here are a red flag.

• Can Caroline take my case if I'm outside New York?

  Caroline is licensed in New York. Matters governed by New York law are the natural fit. Out-of-state matters are handled case-by-case, sometimes with local co-counsel. Ask during intake — Caroline will tell you if the case is a fit or refer you to someone closer to your court.

• What should I bring to my first meeting with Caroline?

  Bring every document that touches the dispute: contracts, correspondence, police or medical reports, filed pleadings, invoices, photographs, insurance letters. Also bring a written timeline of what happened, in your own words. Caroline will filter what matters — over-preparing at intake is always cheaper than needing a second meeting.

• Is Caroline accepting new consumer clients right now?

  Caroline's intake status shifts week to week. Submit the form; the office will confirm availability or refer the matter out.