Michele Shuster, Consumer Attorney in New Albany, Ohio
Over 33 years of legal practice
New Albany, OH
Practicing consumer in New Albany since 1993.
- 33+
- Years practicing
- 1
- Bar admission
Practices in
Are you Michele Shuster?
This profile was built from public bar records and is still unclaimed. Claim it free to control your photo, bio, and fees — and get client inquiries sent straight to you.
Quick answer
Michele Shuster is an attorney based in New Albany, OHIO. The practice focuses on Consumer. Michele has over 33 years of legal experience. Currently practicing at Mac Murray & Shuster LLP.
- Based in
- New Albany, OHIO
- Experience
- over 33 years
- Known for
- Consumer
- Handles Consumer matters from New Albany, OHIO.
- Over 33 years of practice as a licensed attorney.
- Recognized with Best Lawyers in America — Consumer Law (2026).
About Michele Shuster: Michele Shuster is an attorney based in New Albany, OHIO. The practice focuses on Consumer. Michele has over 33 years of legal experience. Currently practicing at Mac Murray & Shuster LLP.
Areas of practice
Legal matters Michele takes on
Michele concentrates on consumer. Each area below outlines the kind of case Michele handles, typical outcomes to expect, and how the intake process starts.
Consumer cases in New Albany, Ohio
Michele takes consumer matters in New Albany, Ohio. Typical engagements include intake calls to scope the issue, review of any records or filings you already have, and a written strategy memo before Michele agrees to represent you.
Biography
Meet Michele Shuster — consumer lawyer in New Albany
Michele Shuster is an attorney based in New Albany, OHIO. The practice focuses on Consumer. Michele has over 33 years of legal experience. Currently practicing at Mac Murray & Shuster LLP.
Michele is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.
A trusted advisor to leading industry associations, Michele served for 12 years as General Counsel to the Professional Associations for Customer Engagement (PACE), where she also helped create and oversee its Self-Regulatory Organization. With her depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling, resulting in the landmark decision in ACA vs. FCC that overturned TCPA interpretations, as well as Facebook v. Duguid, which redefined the application of the TCPA. She has an exceptional foundation in U.S. privacy and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.
Previously, Michele served as Chief of the Ohio Attorney General’s Consumer Protection Section, where she was instrumental in creating Ohio’s Do Not Call and other prominent telemarketing laws.
Michele is a highly sought-after national speaker on consumer protection matters, frequently addressing state and federal government agencies and serving as keynote presenter to leading industry groups. She has written and presented extensively on the TCPA and other telemarketing regulations.
Michele is rated AV Preeminent by Martindale-Hubbell and has been recognized for her professional achievements by Best Lawyers® and Ohio Super Lawyers®, among other professional and industry organizations. A past president of the Ohio Women’s Bar Association, she is a powerful advocate for women in law, and is a member of the National Association of Minority & Women Owned Law Firms (NAMWOLF).
Michele's approach to consumer cases
Michele is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on…
Clients Michele works with
Michele reviews new inquiries case-by-case for consumer matters in New Albany and the surrounding Ohio area.
Credentials
Education, bar admissions, and languages
Golden Gate University
— · 1993
University of Cincinnati
— · 1989
Jurisdictions
Michele's state bar admissions
Ohio
1993 · ACTIVE
Michele studied at — in Golden Gate University and — in University of Cincinnati.
Law school and academic background
Michele completed — in Golden Gate University and — in University of Cincinnati. Formal legal training is one signal of substantive knowledge — the day-to-day practice Michele runs in Ohio is where that training gets applied to real client questions.
Recognition
Recognition and thought leadership
Michele has received 11 formal recognitions from bar associations, industry bodies, and peer-review services.
Best Lawyers in America — Consumer Law
2026
Best Lawyers in America — Additional Areas of Practice:
2026
Best Lawyers in America — Administrative / Regulatory Law
2026
Best Lawyers in America — Advertising Law
2026
Best Lawyers in America — Awards:
2026
Best Lawyers in America — Rated AV Preeminent by Martindale-Hubbell
2026
Best Lawyers in America — Ohio Super Lawyers Rising Star
2026
Best Lawyers in America — Columbus Business First Forty Under 40
2026
Best Lawyers in America — Ohio Women’s Bar Association President’s Award
2026
Best Lawyers in America — PACE Chairman's Award for Distinguished Leadership and Service
2026
Best Lawyers in America — Attorney General of Ohio Professionalism Award
2026
Legal awards and honors
Best Lawyers in America — Consumer Law (2026). Best Lawyers in America — Additional Areas of Practice: (2026). Best Lawyers in America — Administrative / Regulatory Law (2026). Best Lawyers in America — Advertising Law (2026). Best Lawyers in America — Awards: (2026). Best Lawyers in America — Rated AV Preeminent by Martindale-Hubbell (2026).
Locations
Michele Shuster's office in New Albany
Michele's primary office is at 6525 West Campus Oval, Suite 210, New Albany, Ohio, 43054. In-person meetings are by appointment; a phone intake usually comes first.
Mac Murray & Shuster LLP
6525 West Campus Oval, Suite 210
New Albany, Ohio 43054
Open in Google MapsClient feedback
Client reviews of Michele Shuster
Michele has not yet collected verified client reviews on LawyersListed. Reviews here are all from confirmed clients; anonymous ratings are moderated out.
No reviews yet
Only verified clients who have consulted with Michele Shuster can leave a review.
Schedule your consultationHiring guide
How to hire Michele Shuster — what to expect in your first consultation
Working with a new consumer attorney should feel structured. Here's how the first two conversations with Michele usually go, from the moment you request a consult to the day representation begins.
Consultation formats and pricing
Michele charges for the initial consult. That fee is credited toward representation if you retain Michele's office.
What to bring to your first meeting
Bring any documents you already have — police reports, medical records, filed pleadings, correspondence from an insurer, a copy of the contract at issue. If you're not sure, err on the side of bringing everything; Michele will tell you what matters and what doesn't.
Questions to ask a consumer attorney in New Albany, Ohio
A short list to run through before you commit: How many consumer matters have you handled in the last year? What's your fee structure? Who else in the office will work on this? What's your realistic estimate of timeline and range of outcomes? How do I reach you between meetings?
Fees & payment
Fees, payment methods, and consultation options for Michele
Michele discusses fees during intake so the arrangement fits the matter. Contingency, hourly, and flat-fee options are all common in consumer practice — ask which fits.
Hourly rates, contingency fees, and flat-fee options
Every consumer matter is priced differently. Simple document review might be a flat fee. Injury litigation is often contingency. Complex commercial disputes usually run hourly with a retainer. Michele confirms the model in the engagement letter before any work starts.
Payment methods and payment plans
Michele's office accepts standard payment methods. Ask about payment plans if the retainer is a stretch — many consumer practices work with clients on structured schedules.
Frequently asked
Frequently asked questions about Michele Shuster
How much does it cost to hire Michele for a consumer case?
Cost depends on the type of matter, the fee model (contingency, flat, hourly), and how contested the case becomes. Michele walks through the likely range during the consult so there are no surprises.
Does Michele offer a free consultation?
Michele charges for the initial consult; that fee is credited toward representation if you retain Michele's office. Some consumer attorneys offer free consults — check Michele's current terms during booking.
How long do consumer cases in Ohio typically take?
Simple consumer matters can wrap in a few weeks; disputed cases can run 6–18 months from intake to resolution, longer if the matter goes to trial. Michele gives a realistic estimate for your facts at the consult — vague answers here are a red flag.
Can Michele take my case if I'm outside New Albany?
Michele is licensed in Ohio. Matters governed by Ohio law are the natural fit. Out-of-state matters are handled case-by-case, sometimes with local co-counsel. Ask during intake — Michele will tell you if the case is a fit or refer you to someone closer to your court.
What should I bring to my first meeting with Michele?
Bring every document that touches the dispute: contracts, correspondence, police or medical reports, filed pleadings, invoices, photographs, insurance letters. Also bring a written timeline of what happened, in your own words. Michele will filter what matters — over-preparing at intake is always cheaper than needing a second meeting.
Is Michele accepting new consumer clients right now?
Michele's intake status shifts week to week. Submit the form; the office will confirm availability or refer the matter out.
Areas served
Consumer attorneys serving New Albany, Columbus and Cleveland in Ohio
Michele handles consumer matters throughout Ohio. Each city below is a direct link into the search page for verified consumer attorneys in that community.
More counsel
Other top-rated consumer attorneys in Ohio
If Michele's intake is full or the fit isn't right, these consumer attorneys in New Albany handle similar matters. Every profile below is verified and open to consultations.





